Implementing total quality management dimensions in human resource management functions: A field study of Batna Province Services

Abstract

This study explores the integration between human resource management and total quality management in Algerian public administration, applied to Batna Province services as a practical model. The study adopted a descriptive-analytical approach with questionnaires administered to 151 citizens and 73 employees, revealing a moderate level in applying quality standards to human resource functions. The assurance criterion recorded the highest results among citizens (3.21), while the development and training axis was the best among employees (3.59). The study identified key challenges including weak transparency in promotions, lack of training programs, and poor responsiveness. It provided comprehensive recommendations including developing electronic recruitment methods, restructuring incentive systems, establishing a specialized quality service, and a phased implementation model for development, confirming that integration between the two fields has become a strategic necessity for improving public service quality and achieving citizen and employee satisfaction in Algerian government administration.